Privacy policy

Last updated 24 October 2026

This Privacy Notice for Charnwood Industries Pty Ltd ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

  • Visit our website at charnwoodsystems.io or any of its subdomains
  • Send us an enquiry through a form here, or otherwise contact us about the service
  • Subscribe to our newsletter
  • Write to us, or otherwise contact us

Charnwood Industries Pty Ltd (ABN 87 690 793 358) is the single legal entity, and the data controller, behind every Charnwood product and service, including the Charnwood Systems consulting and software engineering practice. 'Charnwood Systems' is a registered business name of that company rather than a separate company. This is Charnwood Systems' own Privacy Notice, and it covers charnwoodsystems.io and its subdomains. It covers everything those surfaces do, with any service-specific detail set out as a labelled sub-section within this Notice rather than as a separate policy. Any other website this company operates publishes its own privacy notice covering what that website collects, and this Notice does not describe it. More than one notice does not mean more than one company: there is one company and one ABN behind all of them, and a request you make to us under this notice reaches that company whichever website you sent it from.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@charnwoodsystems.io.

Summary of key points

This summary provides key points from our Privacy Notice. You can find out more about any of them by following the link at the end of each key point, which takes you to the section of this Notice that covers it in full.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

Do we send the details you type into a form to an advertising platform? On this website, yes, and this is the key point to read. Where advertising cookies are running, and outside the EEA, the UK and Switzerland they run unless and until you turn them off, the Meta (Facebook) pixel reads the name, email address and mobile number you enter into a form, converts each into a code (a 'hash') in your browser, and sends those codes to Meta in the United States, so Meta can match you against its own record of the same details. Hashing is how that match is made and does not make the information anonymous. Learn more about what advertising platforms receive when you submit a form, and how to stop it.

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by emailing us at privacy@charnwoodsystems.io, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you send us an enquiry through a form here, when you subscribe to our newsletter, when you tell us you are interested in something we are building, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • company or organisation names, where you give one
  • mobile numbers
  • email addresses
  • whatever you choose to write in the message field of a form

No form on this website asks for a postal address, a job title, or a payment card, and none accepts a file upload.

We do not collect payment card details. If we ever offer something you can pay for, payment is taken through a payment provider's own checkout, so your card details go to that provider and not to us.

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: charnwoodsystems.io/cookie-policy.

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
  • Device Data. We collect what your browser sends with each request for a page: your IP address (or that of a proxy server), your browser type and version, your operating system and device type, and your language preferences.
  • Approximate location. We work out the approximate country or region your request came from by looking up your IP address. That is the only location information we collect: we do not ask your device where it is, and we do not use GPS or any other precise location technology. We use it to decide whether to ask you about cookies before any optional one runs, and for our own reporting.

Enquiry forms

In Short: Forms on this website collect personal information. They are enquiry, consultation and contact forms, and each takes the same details you enter so that we can respond to you.

Forms on this website collect personal information. They are enquiry, consultation and contact forms: any form here that invites you to get in touch takes the same details, and we handle them all the same way. What differs is only what you are asking us about. The form published today is:

  • Get in touch about a piece of work, or about anything else (charnwoodsystems.io/contact). First name, last name, company or organisation name (optional), mobile number, email address, and your message.

That form also records which page the enquiry came from, and that you acknowledged the collection notice shown beside the submit button. A submission may involve an advertising click identifier, and the campaign labels of the links that brought you here, both described below. Any other form we publish here is handled the same way.

No form named above asks you for a postal address, a job title, a billing address or a payment card, and none accepts a file upload.

How we handle them. The processing is the same for each, so it is stated once here. We use the information you provide to respond to your enquiry, to send you a confirmation, and to assess a possible engagement. Each submission is delivered to us by email and is also recorded in our systems, where the details you entered are encrypted with a key unique to that submission, so that destroying that key permanently prevents the submission being read. We do not use these forms to create a standing marketing profile of you. What the advertising platforms on this website receive when you submit a form is a separate matter and is the most important thing in this notice: it is set out under 'What advertising platforms receive when you submit a form' below. We rely on your consent and our legitimate interest in responding to enquiries as the legal bases for this processing (see 'What legal bases do we rely on to process your personal information?' below).

Advertising measurement when you arrive from one of our advertisements. When you reach this website by clicking a Google advertisement, the link carries a click identifier generated by Google (sent as gclid, gbraid or wbraid). Our advertisements can point at any page here, including pages that carry no form, so we do two things to keep that identifier from being lost before you reach one. We carry it on the links from the page you landed on to the page you go to next; and, where advertising cookies are running for you, we also store it in a cookie on your device for up to 90 days, which is described under 'Which cookies do we set ourselves?' in our Cookie Notice: charnwoodsystems.io/cookie-policy. If you have declined advertising cookies, or you are somewhere we ask you first and you have not yet answered, nothing is stored on your device and only the link-carried identifier is used. If you then submit an enquiry through a form here, we record that identifier alongside your submission, encrypted in the same way and under the same key, and we may report to Google that the click resulted in an enquiry. What we send to Google is the click identifier, the time, an internal reference number for the submission, and your advertising cookie choice. We do not send Google your name, email address, mobile number, company name, or your message, in any form, including in a hashed or encoded form. That statement is about what our own systems report to Google. It is not true of the Meta pixel, which runs in your browser rather than on our servers and does send a hashed copy of what you entered; that is set out under 'What advertising platforms receive when you submit a form' below. Google is located outside Australia, so reporting the click identifier to Google is a disclosure of an identifier that relates to you to an overseas recipient, and we describe it here for that reason even though none of the details you typed are included. Your advertising cookie choice is sent with it and Google applies that choice; you can change it at any time through our cookie preferences, and you can decline advertising cookies before submitting the form. If you reach this website any other way, there is no click identifier, and nothing is recorded or reported.

Which of our own links brought you here. Links we publish in our newsletter, in our social media posts and in our advertisements carry campaign labels in the address (the utm_ parameters), naming the channel and the piece, never you. Where analytics cookies are running for you and you arrive by such a link, we keep a random identifier in a cookie on your device for up to 90 days after your latest such visit, and keep on our own server, against it, the labels of the first and the latest tagged link you arrived by, the page each landed on and when; the cookie is described under 'Which cookies do we set ourselves?' in our Cookie Notice: charnwoodsystems.io/cookie-policy. If you then submit an enquiry or subscribe to our newsletter, those labels are recorded with it, so that we can tell which of our newsletters, posts and advertisements lead to enquiries and subscriptions. We do not keep your IP address or the other pages you view against them, and we send them to no one. If you have declined analytics cookies, or you are somewhere we ask you first and you have not yet answered, nothing is kept and nothing is recorded with your enquiry.

How often our pages are read. Our own server counts how many times each page of this website is viewed each day, together with the campaign labels of the link it was opened by. The count is all we keep: no cookie is set or read to make it, and we keep no IP address, browser details, referring page or time of day with it, so a count cannot be tied to you or to any other visit. Search engine crawlers and other automated visitors are left out. The daily counts are kept in our own customer relationship records, so that we can see which pieces are read, and are sent to no one else. Because nothing is stored on your device and nothing identifies you, this happens whatever your cookie choices.

Links in our newsletter. A link in our newsletter passes through an address of our own, which counts how many times that link in that issue was followed each day and sends you straight on to the page. Every reader's copy of an issue carries the same links, so the count says which link was followed and never who followed it.

Newsletter

In Short: If you subscribe to our newsletter, we take your email address, your name if you give one, and the lists you choose. We send you nothing from a list until you confirm by clicking a link we email you, and you can unsubscribe in one click from any email.

Where you can subscribe. On our newsletter page (charnwoodsystems.io/newsletter), where you choose any of three lists (the monthly newsletter, launches and news, and security notices) and give your email address and, if you wish, your name; and in a shorter subscribe form that may also appear on our articles pages, which takes your email address alone and subscribes you to the monthly newsletter.

How we handle it. This website passes what you entered, the lists you chose, the wording you were shown beside the form and which form you used to our own customer records, which are kept by the same company, Charnwood Industries Pty Ltd. Where analytics cookies are running for you, the campaign labels of the links that brought you here are passed with it, as described below. This website keeps no copy of your details once they have been passed on. We then email you a link to confirm your subscription. When you click it and confirm, we record when you did and the IP address you confirmed from, as evidence that you asked. A subscription you do not confirm is deleted 30 days after you asked; your name and email address stay in our customer records until you ask us to delete them. Every email we send from a list carries a link that lets you unsubscribe from that list, or from everything, in one click and without signing in, and an unsubscribe takes effect immediately. We send these emails through Microsoft 365. We rely on your consent for this processing, and you withdraw it by unsubscribing.

What advertising platforms receive when you submit a form

In Short: On this website, the Meta (Facebook) pixel sends Meta a hashed copy of the name, email address and mobile number you enter into a form, so that Meta can match you against its own record of the same details. Meta is in the United States. Hashing is how that match is made and does not make the information anonymous. You can stop it at any time on our cookie preferences page.

What runs here, and why. The Google Ads tag, the Meta pixel and the LinkedIn Insight Tag run on this website, because Charnwood Systems is the business that advertises on those platforms and holds the accounts they report into. Every tag that runs here is listed, with what each is for, in our Cookie Notice: charnwoodsystems.io/cookie-policy.

What is sent, and by what. Meta's pixel is a small piece of code that runs in your browser on this website. Meta's automatic advanced matching is switched on, so when you submit any of the forms described above the pixel reads the values you typed into the name, email address and mobile number fields, converts each one into a fixed-length code (a 'hash') in your browser, and sends those codes to Meta together with the fact that a form was submitted and the page you were on. This happens in your browser, alongside your submission rather than as part of it: our own systems send Meta nothing.

Why we do it. Meta compares those codes against codes it holds for the same details in its own records. Where they match, Meta can report to us that an advertisement it showed led to an enquiry, and can build audiences of people like you for our advertisements to be shown to. This is a different purpose from responding to your enquiry, which is why it is disclosed to you here rather than left to be inferred from the fact that we advertise.

Hashing is a matching mechanism, not anonymisation. We say this plainly because it is easy to assume the opposite. A hash is not readable by a person and we cannot turn it back into your email address. It is not anonymous: the same email address always produces the same code, which is exactly why Meta can use it to recognise you, and Meta can recognise you only because it already holds the same details. Treat this as a disclosure of your name, email address and mobile number to Meta, because that is what it is capable of doing.

Meta is an overseas recipient. The recipient is Meta Platforms, Inc., which is located in the United States, so this is a cross-border disclosure of personal information under Australian Privacy Principle 8. Meta operates in other countries as well and may process the information outside the United States; the countries it uses are Meta's to state and are described in its own privacy policy at facebook.com/privacy/policy. Meta receives this information under its own terms for businesses and uses it for its own purposes as well as ours, so it is not a service provider acting only on our instructions, and you should read its privacy policy as well as this one to know what it does with what it receives.

Whether it happens at all depends on your cookie choice, and where you are decides the starting point. It happens only while advertising cookies are running for you. If you are in the European Economic Area, the United Kingdom or Switzerland, or we cannot tell where you are, nothing optional runs until you accept it, so this does not happen unless you have accepted. Everywhere else, including Australia, advertising cookies are treated as accepted unless and until you turn them off, so for most visitors to this website this is what happens by default. You can turn them off at any time on our cookie preferences page, and once you have, the pixel does not load and nothing is sent. Turning them off before you submit a form is what prevents the transfer for that submission. Under Australian privacy law we rely on this notice, on the purpose being one we have told you about, and on your ability to turn advertising off; where the GDPR applies to you we rely on your consent, which is why nothing runs in those regions until you give it.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user enquiries and offer support to users. We may process your information to respond to your enquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To set up and manage anything you pay us for. You cannot pay for anything through the Services today. If and when we offer a paid product or subscription, we may process your information to set it up, to take payment for it, and to deal with any cancellation or refund.
  • To send you the newsletter you subscribed to. Where you have subscribed and confirmed, we use your email address, and your name if you gave one, to send you the lists you chose, until you unsubscribe. See 'Newsletter' above.
  • To tell you about a product you registered interest in. Where you have asked to be told when something we are building is ready, we use your email address to tell you and to answer you if you write back, and for nothing else. We do not add you to a general mailing list.
  • To measure our advertising, and to build the audiences it is shown to. No advertising is displayed on this website. The advertising tags here measure the effectiveness of our advertising and build the audiences our own advertisements are shown to elsewhere. For more information see our Cookie Notice: charnwoodsystems.io/cookie-policy.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

We process your personal information in line with the Australian Privacy Principles in Australia's Privacy Act 1988 (Cth), which we follow voluntarily, as the section 'Do other regions have specific privacy rights?' explains. Because we operate internationally, we may also rely on the following legal bases where the laws of other jurisdictions (such as the General Data Protection Regulation (GDPR) in the EU and the UK GDPR) apply to you:

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
    • Measure our advertising and build the audiences it is shown to
    • Analyse how our Services are used so we can improve them to engage and retain users
    • Support our marketing activities
    • Diagnose problems and/or prevent fraudulent activities
    • Understand how our users use our products and services so we can improve user experience
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

4. When and with whom do we share your personal information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The advertising platforms are the exception to the paragraph above, and we say so rather than leave it implied. Google, Meta, LinkedIn and X receive information through their own tags in your browser, under their own terms for businesses, and each uses what it receives for its own purposes as well as for ours. They are not acting only on our instructions, and we are not in a position to promise on their behalf that they are.

The third parties we may share personal information with are as follows:

  • Web and Mobile Analytics
    • Google Analytics, which measures visits to this website in a Google Analytics property held for Charnwood Systems. That property is linked to our Charnwood Systems advertising account with Google, so what it measures can also be used to build the audiences our advertisements are shown to. It receives none of the details you enter into a form
  • Advertising measurement
    • Google Ads, which receives the advertising click identifier described under 'Enquiry forms' above, and none of the details you enter into a form. Where advertising cookies are running, its tag on this website also sends it the page-view information described in our Cookie Notice
    • Meta (Facebook), which receives page-view information through its pixel on this website, and, where advertising cookies are running, a hashed copy of the name, email address and mobile number you enter into a form here. This is the one advertising platform that receives details you typed, and it is set out in full under 'What advertising platforms receive when you submit a form' above
    • LinkedIn, which receives page-view information through its tag on this website, where advertising cookies are running, and none of the details you enter into a form
    • X (formerly Twitter), which receives page-view information through its website tag where advertising cookies are running, and none of the details you enter into a form. It reports into an X advertising account held for Charnwood Systems
  • Website Hosting and File Storage
    • Fly.io, which hosts this website. No form on this website accepts a file upload, so nothing you send us through it is held in Fly.io's object storage service
  • Email and Productivity
    • Microsoft, whose Microsoft 365 service carries and stores the email in which a form submission reaches us, the service messages we send you, and our newsletter emails

Overseas recipients. The third parties named above are located outside Australia, principally in the United States: Meta Platforms, Inc., Google, LinkedIn, X, Microsoft and Fly.io are all United States companies, and each may also process information in other countries in which it operates. Microsoft stores the emails it sends and receives for us at rest in Australia, under its contractual commitment for Microsoft 365, though email may still pass through or be filtered in other countries while in transit. Sharing personal information with any of them is a disclosure to an overseas recipient under Australian Privacy Principle 8. The contractual safeguards described at the start of this section apply to the providers that act on our instructions. They do not apply in the same way to the advertising platforms, for the reason given above, and the disclosure to read closely is the hashed contact details sent to Meta, set out under 'What advertising platforms receive when you submit a form'.

We also may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Charnwood Industries Pty Ltd has no parent company, no subsidiary, and no joint venture partner, so there is no affiliate for your information to reach, and we have no business partner we share it with.

5. Do we use cookies and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit five third parties to use tracking technologies on this website, one for analytics and four for advertising. No advertising is displayed on this website. What those tags measure and build is the effectiveness of our own advertisements, and the audiences they are shown to on other websites, which is set out under 'What advertising platforms receive when you submit a form' above.

To the extent these online tracking technologies are deemed to be a 'sale' or 'sharing' (which includes targeted advertising, as defined under applicable laws), you can opt out of them by declining analytics and advertising cookies on our cookie preferences page, or by writing to us.

Specific information about how we use such technologies on this website, whether any of them runs before you have made a choice, and how you can refuse them, is set out in our Cookie Notice: charnwoodsystems.io/cookie-policy.

One of these technologies does more than record your browsing. On this website the Meta pixel sends Meta a hashed copy of the details you enter into a form, which is set out under 'What advertising platforms receive when you submit a form' above.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy and Terms page.

6. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at privacy@charnwoodsystems.io.

9. What are your privacy rights?

In Short: Depending on your country, province, or state of residence, the applicable privacy law may give you rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (including Australia, and others such as the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'How can you contact us about this notice?' below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in Australia and you believe we have not handled your personal information as this Privacy Notice says, please complain to us first, using the contact details in the section 'How can you contact us about this notice?'. The section 'Do other regions have specific privacy rights?' explains why the Office of the Australian Information Commissioner generally cannot deal with a complaint about us. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'How can you contact us about this notice?' below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Marketing communications: We send newsletter emails only to people who have subscribed and confirmed, and we send no SMS messages at all. Every newsletter email carries a link to unsubscribe in one click, and you can also tell us to stop at any time using the details in the section 'How can you contact us about this notice?' below. Either way we may still send you service messages that are necessary for the administration and use of your account, and replies to what you have asked us.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: charnwoodsystems.io/cookie-policy.

If you have questions or comments about your privacy rights, you may email us at privacy@charnwoodsystems.io.

10. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

11. Do other regions have specific privacy rights?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We follow Australia's Privacy Act voluntarily. Australia's Privacy Act 1988 (Cth) does not cover most small businesses, and we are one: our annual turnover is A$3 million or less, so the Act does not currently apply to us. We follow it anyway. We handle your personal information in line with all thirteen Australian Privacy Principles, and if a data breach is likely to result in serious harm to anyone, we assess it and notify the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme would require if it applied to us. These are our own commitments rather than duties the Act places on us. If the Act comes to cover us, because our business grows, because the law changes, or because we choose to be covered, we will update this Privacy Notice.

Where New Zealand's Privacy Act 2020 applies to what we do, we follow it as that Act requires (together with Australia's Act, the Privacy Acts).

This Privacy Notice is written to meet the notice requirements of both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfil their applicable purpose, it may affect our ability to provide our services, in particular:

  • offer you the products or services that you want
  • respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'How can you review, update, or delete the data we collect from you?'

If you believe we have not handled your personal information in line with the Australian Privacy Principles or this Privacy Notice, complain to us first, using the contact details in the section 'How can you contact us about this notice?', and tell us what happened. We will look into it and answer you in writing. Because Australia's Privacy Act does not currently cover us, the Office of the Australian Information Commissioner generally cannot deal with a complaint about us. If you are located in New Zealand and New Zealand's Privacy Act applies to what we do, you can complain about a breach of New Zealand's Privacy Principles to the Office of the New Zealand Privacy Commissioner.

12. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Last updated' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at privacy@charnwoodsystems.io. The entity responsible for this notice, and the data controller, is:

Charnwood Industries Pty Ltd
ABN 87 690 793 358
Perth, Western Australia
Australia

14. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, province, or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at privacy@charnwoodsystems.io.